You can always pay exact cash fare on board for all services. Driver can not make change.
Only for Interurban, Country bus or Metro Connector
Only for on-demand service in select cities
Explore hassle-free transit with CARTS. Our easy-to-understand fare zones ensure transparent pricing.
Connect with our Customer Service for fare details.
Enjoy half-price fares for eligible riders for:
Discover convenience with CARTS.
For more information on fare prices by service, visit our SERVICE page.
The Journey by Bytemark App offers the easiest way to buy passes for public transit. Just sign up, purchase fares from any of our partner agencies, present your pass to the operator while boarding, and you’re off! You can also purchase a ticket for someone else and send it to them through the app. Pay using Credit, Debit cards, Apple Pay and Google Pay. You can also split payments between credit cards. Happy Journey!
The app can be used to purchase bus passes on the CARTS Interurban, Country Bus, and Metro Connector services. This app cannot be used on the CARTS NOW on-demand services offered in select cities.
CARTS NOW has no predetermined routes or schedules, and rides are available within 15 minutes of scheduling.
This service provides curb-to-curb transportation between any two points within the Bastrop, Lockhart, Marble Falls, and Taylor City Limits. Users can request a ride from anywhere in town and meet their driver at a nearby curb or corner to be dropped off at a curb near their destination. The service is not limited to trips that bring riders to and from CARTS stations or transit stops.
Journey by Bytemark is a streamlined mobile ticketing app for use on public transportation.
No. The Journey by Bytemark app is free to download and there are no additional fees for purchasing or using a pass or ticket.
No. If you don’t want to enter a phone number into Journey by Bytemark to create an account, you can use the app as a guest. Upon first downloading and opening the app, tap on “Continue as a Guest” at the bottom of the screen to get started. Please note, when using Journey by Bytemark as a guest, the app is unable to support the recovery of passes if you lose your phone or delete the app. Guest accounts also do not support transferring passes between devices. These limitations will be displayed in the app after you tap on “Continue as a Guest.”
The Journey by Bytemark app will accept Apple Pay, Google Pay, and these credit and debit cards: Visa, MasterCard, American Express, Discover, JCB, and Diners Club.
Yes. If you would like to receive receipts for your purchases, navigate to account information in the settings screen and add in your email address. Receipts will be emailed to you immediately after making a purchase.
Yes, you can buy passes and tickets in advance. Purchase as many as you like and then use them when you want. Passes do not expire until they are activated.
Purchased passes and tickets will show up in the Pass Wallet screen. When you are ready to get on the bus and activate the ticket an alert will pop up asking if you are sure you want to activate the ticket.
You’ll need to buy 2 one-way tickets to make it a round trip. One way tickets can be used in either direction.
Your credit card information will not be stored with Journey by Bytemark, but rather the industry leading payment processor, Stripe. Stripe prides itself on security and encrypts all information.
You can add or remove credit/debit cards from your account by going to the “Payment” screen.
Confirm that you have entered the correct details for your card, including the correct account number, expiration date, and security code. If your card is still declined, contact your bank for further assistance or try another card.
You can access your purchased tickets and passes in the “Pass Wallet” screen. There, you will see your tickets and/or passes sorted by purchase date and time (most recent purchase is on top). To activate just one ticket/pass, simply tap the “Use” button on the ticket or pass you would like to activate. You will be prompted to confirm activation. An internet connection is only required for purchasing a ticket. It is NOT required to activate it.
After you have activated your ticket, the expirations date at the bottom of your digital ticket will let you know how much longer your ticket will remain active.
To expedite the boarding process, you should activate your pass or ticket on the Journey by Bytemark app before boarding your bus and be ready to display it to the bus driver. An internet connection is only required for purchasing a ticket. It is NOT required to activate it.
If you are traveling with others and would like to use multiple tickets/passes, tap “Use multiple” instead. On the next screen, choose a quantity of each ticket/pass you’d like to activate. (Each Ticket or Pass is valid for only ONE person.) You will be prompted to confirm activation. An internet connection is only required for purchasing a ticket. It is NOT required to activate it.
If this occurs, you will need to purchase another ticket before your trip. Be sure not to activate a ticket or pass until you are boarding the bus.
Tickets don’t expire until they are activated.
Unfortunately, tickets are not transferable. You can buy passes for other passengers on your device but they need to board with you.
In most cases, refunds for unused tickets can be issued (no refunds allowed for RCTA).
Tickets can’t be changed, but support can help cancel the ticket and issue a refund so you can purchase the correct ticket.
